If you have two flights on the same day, and if you’re thinking of flying via AirAsia, think again.
Yesterday, Meow received sms at 9pm+ from AirAsia informing his 1st flight from PEN to KUL delayed from 12:25noon to 2:05pm.
The SMS gave 3 numbers to contact for any enquiries or assistance.
03 - 8775 4000
+603 8660 4343
03-8660 4388
So he called and called till the line went dead. Then I found this at the website :
Our Call Centre Customer Service Team is trained to quickly assess the current seat availabilities and fare information. Our Management continuously monitors call waiting time and phone conversations to ensure superior sales techniques are in compliance with our policies. We staff our Call Centres to service our customers daily from 8.00 am to 9.00 pm
Big problem ! Cos his 2nd flight from KUL to Phuket is at 3:20pm. And that is the last flight. With approx. 20 mins left to catch the connecting flight, he wouldn’t be able to make it. And worst, no flights available on Thurs. His training is on Thurs morning.
Frustrations, anguish and really KNS!!
Went through the internet, found a lot of negative reviews complaining on delays...delays...delays! Not helping to calm leh...blood pressure increasing liao!
Helped him check for earliest flight : 8:10am. So I told him, the only hopeful option is to take a gamble. Else, fly via MAS and have a hard time to explain to his company's mgt ... and claim for the ticket ?...that would be another problem.
So sleepy now, slept at 3am, woke up before 6am. Went to AirAsia counter. The agent seemed steady and cool when I explained the issue...like it's a norm. After listening to me, he just said "Oh, he can take the 8am flight, check in now".
I asked "No extra charge?" He said No.
If he said yes, I would lose my patience and cool. I will make sure Dato Tony Fernandes receives a 'love' email / letter from me.
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